Privacy Policy

Last updated: 23/01/2026

1. Introduction

Fixclinic is a trading name of Mibu Pty Ltd (“we”, “us”, “our”).
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with Fixclinic, including through our website, services, bookings, and communications.

2. What Personal Information We Collect

We may collect the following types of personal information:

Full name

Contact details (phone number, email address)

Date of birth

Health and medical information relevant to your treatment or services

Emergency contact details

Booking and appointment information

Payment and billing information

Website usage data (cookies, IP address, analytics)

Sensitive information (such as health data) is collected only where necessary and with your consent.

3. How We Collect Your Information

We collect personal information when you:

Book an appointment or make an enquiry

Complete intake forms, consent forms, or waivers

Use our website or online booking systems

Communicate with us via phone, email, SMS, or social media

Purchase products or services

4. Why We Collect Your Information

We collect and use your personal information to:

Provide rehabilitation, recovery, and wellness services

Manage appointments, treatment plans, and client records

Communicate with you regarding your care, bookings, or enquiries

Process payments and issue invoices or receipts

Improve our services and website functionality

Meet legal, regulatory, and insurance obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

Our employees, contractors, and practitioners as required to deliver services

Third-party service providers (e.g. booking systems, payment processors, IT providers)

Legal, regulatory, or government authorities where required by law

We do not sell or rent your personal information to third parties.

6. Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Information may be stored electronically or in physical form and is accessed only by authorised personnel.

7. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us using the details below.
We may require verification of your identity before processing your request.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and track website performance.
You can disable cookies in your browser settings if you prefer.

9. Complaints

If you believe we have breached your privacy rights, please contact us in writing.
We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

11. Contact Us

Fixclinic
A trading name of Mibu Pty Ltd

📧 Email: info@fixclinic.com.au
📍 Location: NSW, Australia